Layby

Delivery

We will deliver most products (jewellery and watches) to you as soon as reasonably possible and in any event within 7 days after the day on which we accept your order. Selected items may be subject to an additional lead time with our suppliers. Where this is the case, the applicable product page will have the dispatch time noted.

DPD (UK)

Selected high value orders will be delivered by DPD (UK) and may be subject to additional security checks. As a result this may delay the dispatch of your order and we thank you in advance for your patience should this happen. Delivery made by DPD (UK) will require confirmation of an earlier DPD provided PIN and must be accepted over the threshold at the delivery address, within the advised time slot and cannot under any circumstances be delivered to an alternative destination such as with a neighbour or in a safe place.

Royal Mail

Typically, we will send goods to you using the first class service or special delivery service with Royal Mail.

Click & Collect

You can choose to collect products from any of our stores throughout the UK.

Returns

How long do I have to change my mind?

In relation to the purchase of goods (jewellery and watches), you can cancel your order at any time between the time we confirm receipt of your order and the day which falls 14 days after the day you (or someone you nominate) receives the delivery of the goods. Please note that this right to cancel does not apply where either:

( a ) the products sold are personalised or bespoke to you (such as engraved items or unstocked rings which are ordered in to size); or

( b ) for health and hygiene reasons earrings / pierced jewellery cannot be returned

Please note: If a refund is issued, it will be processed excluding any original postage or shipping charges paid (where applicable).

View our full Delivery & Returns page here.

Layby

Secure selected items of jewellery and luxury watches in store with a small deposit.

Note: A layby created in store can be managed online on this website (follow the steps below on this page). If you have an online layby, please visit this page for more information.

What is a layby?

A layby payment option allows you to pay a small deposit on an item of jewellery or a watch in order to secure it. Once the deposit is paid we will safely store the item away for you, allowing you to pay off the remainder of the balance with agreed fixed payments over a set term. Please note you will not receive the item until the balance has been paid for in full. Contact your local Ramsdens store for details.

Already have an in store layby?

You can now manage your in store layby online. Simply create an online account or login to your existing account to do so.

Want to manage your online layby?

If you made your layby purchase online, you can manage your layby in the "Orders" section of your account area.