We're here to help!
Here you will find a selection of the most Frequently Asked Questions in relation to our jewellery and watches.
If you are unable to find an answer to your question, please visit our contact us page for details on how to get in touch.Jewellery FAQs
I've seen an item online, please could I put it on layaway in branch?
Yes. In order to do this, you will need to visit your local store and pay a 10% deposit. You can then pay regular payments at the branch until the item is fully paid for, once the order is paid in full you can take your item home.
Can I get additional images of an item?
Unfortunately all our products are out in our store network or come directly from a supplier, therefore we are unable to provide additional images.
Is an item applicable for finance?
If an item can be paid for using finance then this will show on the product page and also at the checkout stage.
Can I get my order sent to a different address when purchasing with finance?
When purchasing through online finance your order must be posted to your billing address as per the terms and conditions of the finance agreement. Your order cannot be collected in store or shipped to an address that is different from your billing address.
Is an item available on PayPal?
Selected items up to the value of £1,000 are available for payment with PayPal. If an item is available on PayPal, you will see the PayPal option on the product page and in the checkout when purchasing.
I have not received my refund?
Once a refund has been processed the funds can take 7 - 10 working days to show back in to your account. If 7 - 10 working days has passed since you received notification that your refund has been processed please contact us.
How would my order get delivered?
Please visit our Delivery & Returns page for more information on how we deliver goods.
I've seen an item online, please could I see it in branch?
You can view an item in store by paying a refundable deposit to the store. You can do this by paying in person or on the telephone. The branch will then contact you directly to let you know when the item is ready to view.
Are your items real gold?
Ramsdens supply jewellery made from precious metals, if we state that an item is gold, silver or platinum it will hold a hallmark. Jewellery is hallmarked in accordance with United Kingdom hallmarking laws. Gold items weighing less than one gram and silver items weighing less than 7.78 grams do not require a UK hallmark.
I don't know my ring size?
If you are unsure of what ring size will fit the best, we would recommend going to your local jeweller to be measured, as this will give the best indication of what ring size you are.
Alternatively, you could use a printable ring size chart printed to scale or by measuring the circumference of your ringer, however these methods aren’t as accurate as getting your finger measured physically by a jeweller. You can find a printable ring size chart here
Alternatively, you could use a printable ring size chart printed to scale or by measuring the circumference of your ringer, however these methods aren’t as accurate as getting your finger measured physically by a jeweller. You can find a printable ring size chart here
Could an item be resized?
If an item can be resized depends on a number of factors, please contact us direct for more information.
When will I receive my order?
We aim to dispatch orders within 7 working days, unless stated at the time of the order. Please see our Delivery & Returns page for more information.
Do you deliver outside the UK?
We currently do not deliver outside the UK.
I wish to return my item for a refund
If you wish to return the item that you've purchased, please return it to the return address on your invoice alongside the return slip stating your reason for return within 14 days. We recommend sending your item back via Royal Mail Special Delivery. Please note that personalised or bespoke to you (such as engraved items or unstocked rings which are ordered in to size) earrings / pierced jewellery cannot be returned.
What is the weight of an item?
Where applicable the item weight will be listed on the product page within the specification table. Please note all product weights displayed on our website are approximate.
Watches FAQs
Which branch is the watch in? Can I arrange a viewing?
To organise a viewing of a watch please contact your local branch. Simply provide your local branch with the RAMS code of the watch you are interested in and then pending a small fully refundable deposit they will be able to order the watch in for you.
How do I apply for finance?
If the watch you are currently viewing on our website is available on finance there will be a “finance enquiry” button below the "add to basket" button. Click the "finance enquiry" button to get started.
What condition is the watch in?
The images you see of all our watches are pictures of the actual watches taken in a light box using a high resolution camera so any blemishes or damage will be visible, there is also a 360 degree video available if you scroll along the image gallery.